Privacy Policy
Smoke Monkey is committed to ensuring that your personal information is kept secured and used appropriately.
Collection of personal info - In order for us to be able to fulfil your order we require some basic personal information from each customer. This can include; name, address, phone number, email address, credit or debit card details (these details will not be saved in our system but only used one time to complete your transaction).
From time to time we may ask for your opinion and preferences on certain products although we will ask for your permission when we collect this. Our site also contains the use of cookies to collect some information from the users accessing our site.
Use of personal information - When users purchase from our site, as part of the buying and selling process, we collect some personal information such as your name, address, phone number and email address. We will only use this information for the purposes of completing the delivery.
When our site is viewed we will automatically receive the computer’s IP (internet protocol) address to help us gather information about your browser and operating system.
With your permission, from time to time we may send our customers emails containing information on new products and updates we are making.
Disclosure of personal info - Smoke Monkey will share your information with specific third party companies who we engage to provide services on our behalf. These companies can include:
- Couriers and shipping companies that will be delivering the goods; and
- Payment authorisation or fraud checking organisations that process the payments for each order.
Any company we engage with is only able to access the necessary information required to fulfil their services. We have and will only ever work with like-minded companies that share our belief that protecting each customer’s privacy is critical.
We may also disclose your personal information if required to do so by law or if our Terms of Service are violated.
Age of consent - When using our website, you represent that you are at least the age of majority in your state or province of residence, or that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Accessing your personal info - Every customer has the right to view or change the personal information that we have about you. If you would like to do this then simply log into your account and ‘edit’ your personal information, or alternatively you can email us at admin@smokemonkeys.com.au.
Consent - How do you get my consent? When you enter your personal information on our website to place an order, complete a transaction, arrange for a delivery or return or verify your credit card, it is implied that you are consenting to us collecting this information and using it for that specific purpose. If we ask for any personal information for an additional reason (e.g. marketing) we will either ask directly for your expressed consent or provide you with an opportunity to decline.
How do I withdraw consent? If you would like to opt-out of us contacting you for the continued collection, use or disclosure of your information you can withdraw your consent at any time by contacting us at admin@smokemonkeys.com.au.
Cookies - Cookies are small packets of data that are placed on a computer’s hard drive when you visit any site on the internet. They are used to recognise a computer each time you revisit a website. If you would prefer that your information was not stored then you can disable the use of cookies in your browser settings. Here is a list of cookies that our site uses;
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
Security - Here at Smoke Monkey will take all the reasonable precautions to follow industry best practices and protect customer’s personal information from misuse, inappropriate loss, unauthorised access, modification or disclosure.
We use AES-256/256-bit encryption to maintain privacy and secure communications between your browser and our website. This information is encrypted with SSL (secure socket layer technology) and stored with an AES-256 encryption. We adhere to all PCI-DSS requirements as well as implementing additional widely accepted industry standards.
All personal information is kept in electronic databases that require login details and a password to ensure secure storage. We will only ever access this information if necessary to complete an order. To comply with certain legal requirements we keep some information for a number of years.
Changes to our privacy policy - Smoke Monkey reserves the right to modify our privacy policy at any time, so please review this regularly. Any updates will take effect immediately once updated on our website. If we make any material changes to our policy you will be notified here that it has been updated.
Shopify - The Smoke Monkey website is hosted on the Shopify Inc. platform. As part of their service they provide us with an online e-commerce platform that allows us to sell our products to you. All of your data is stored on Shopify’s data storage, databases and the Shopify app. This data is stored on a secure server behind a firewall.
Payment - If you elect to pay for your purchase through a direct payment gateway, Shopify will store your credit card data. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This data is only stored for as long as is necessary to complete the transaction. Once complete, the purchase transaction information is deleted. The direct payment gateways adhere to the standards that have been set by PCI-DSS. PCI-DSS requirements assist to ensure secure handling of credit card information by our site and its service providers.
Third-party services - The third-party providers engaged by us will only collect, use and disclose your information to the extent that is necessary for them to deliver the services they provide to us.
Certain third-party service providers (e.g. payment transaction processors) have their own privacy policies regarding to the information that they require for your purchase-related transactions. For these providers, it is recommended that you view their privacy policies to better understand how your personal information will be handled.
After you have left our website or have been redirected to a third-parties’ website, you are no longer governed by our Privacy Policy or our Terms of Service.
Links - Certain links in our store may direct you away from our website. We are not responsible for the privacy practices of these other sites and you are encouraged to read their privacy policy.
Google analytics - Smoke Monkey uses Google Analytics to assist us in learning about who is visiting our website and which pages are being viewed.
If you have any questions regarding our Privacy Policy or website then please contact us at admin@smokemonkeys.com.au.