Deliveries & Returns
We only ship within Australia.
Shipping costs - We offer;
Free Shipping
- Free standard shipping for orders over $75; and
- Free express shipping for orders over $200.
Orders Under $75
- AusPost eParcel Registered (3 - 10 days) - $9.95
- AusPost eParcel Express (1 - 4 days) - $29.95
Orders Over $75
- AusPost eParcel Registered (3 - 10 days) - FREE
- AusPost eParcel Express (1 - 4 days) - $29.95
Orders Over $200
- AusPost eParcel Registered (3 - 10 days) - FREE
- AusPost eParcel Express (1 - 4 days) - FREE
Your information - Please ensure your name and address are accurate when submitting your order. ID is required if you are picking up your item from a post office.
Shipping methods – We ship via standard, express and courier shipping options. All shipped items can be tracked with the tracking number that we provide you. A signature is required upon delivery for security purposes.
Shipping times – We ship orders daily (Monday – Friday). If an order is received before 12pm then it will be shipped the same day. Any orders received after this time will be shipped the following day. Delivery time depends on both your location within Australia and your method of delivery. We cannot guarantee delivery estimates but it will usually be delivered between 1-10 business days from the time of your order. If we know that there is likely to be a delay in your delivery we will inform you immediately.
Standard Shipping: AusPost eParcel Registered (3 - 10 days)
Express Shipping: AusPost eParcel Express (1 - 4 days)
How will I know when it’s been sent? - Upon placing your order an automated confirmation email will be sent acknowledging receipt of your order. This email will provide instruction to complete your payment and finalise your order.
A subsequent email with your tracking details will be sent once dispatched. You can also always log in to your account online and see the status of your delivery. Orders placed on weekends or public holidays will be dispatched the following business day.
Can I track the order? – Definitely. Once we have posted your item and have sent you your tracking number you can simply check the status of your order online on the Australia Post website.
What if you’re not at home? – For all our deliveries we require a signature upon delivery. If no one is at the address provided or for any reason the parcel is undeliverable to the specified location then the item will be taken to the closest Australia Post. The delivery driver will leave a calling card at the address with instructions as to how to collect your item. The status and location of your item can be found at any time using the tracking number provided to you. We do not leave items ‘in a safe place on premises’ in order to avoid items going missing. If your item has been sent via a courier service then they will get in contact with you directly to organise an alternative delivery date and time.
Will it be shipped discreetly? – Yes of course, all of our products are shipped discreetly in plain packaging to give you confidence and peace of mind when ordering with us. This means that you can get your purchase delivered to your workplace.
Can I return my order? – Unfortunately we do not process refunds for Change Of Mind purchases due to the nature of the items that we sell. If an item is completely unused and returned within 48hours of delivery we are able to exchange or process an exchange or a credit to your account. We do not cover the shipping costs for this. Please ensure that the item you are returning is packaged appropriately in the same way that you received it. If an item is broken during the return journey due to poor packaging on your behalf then we will not be able to exchange or credit you for the item.
My item is faulty or broken – We will refund, replace or credit your account for any items that are broken or faulty upon delivery. If you believe that this is the case then please contact us immediately with a description and photos of the issue.
Signature required and authority to leave – We require a signature upon delivery for the items sent. This is to avoid items going missing or stolen in transit. If no one is at the address to sign for the item then the delivery driver will leave a card at the address with instructions as to how to collect your item. If your item has been sent via a courier service then they will get in contact with you directly to organise an alternative delivery date and time.
Postage restricted items (dangerous goods) - Gas lighters, butane gas and some cleaning products are considered ‘Dangerous Goods’ due to their flammable contents. Therefore, these items can’t be shipped via express post, air mail or delivered to parcel lockers. As these items must be delivered by road freight unfortunately we are unable to send these specific items to Tasmania.
Shipping to PO boxes, parcel lockers and parcel collect – Yes we can deliver items to PO boxes, parcel lockers or parcel collect agents. If this is the case then make sure that you select Australia Post as the shipping option as courier services are unable to deliver to these locations. We are unable to deliver any flammable items to these locations.
Return to sender - If you fail to collect your item and it is returned to us we will contact you to inform you of this. If the item is returned due to an error on our part then we will re-ship the order to you at no extra cost. If the item is returned due to an error on your behalf, such as wrong address or not picking the item up from Australia Post, then a second postage fee is required if you require us to re-ship the item. Alternatively, we can process a refund for your items minus a 10% restocking fee.